Privacy Policy

Last updated: May 2026

ELEMNT respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we collect, use and protect personal and business information when you use the ELEMNT platform.

1. Information We Collect

We may collect:

• name
• business name
• email address
• phone number
• billing information
• project addresses
• uploaded plans/photos/documents
• quote and customer information
• usage analytics
• device/browser information

2. How We Use Information

We use information to:

• operate the platform
• provide support
• improve functionality
• process subscriptions
• communicate updates
• improve performance and reliability
• detect misuse or security issues

3. Uploaded Project Data

Users may upload:

• plans
• aerial screenshots
• photos
• client/project details
• estimates
• quote documents

This information is stored securely using cloud infrastructure providers.

We do not sell uploaded user data.

4. Analytics & Tracking

We may use analytics tools to understand:

• feature usage
• onboarding behaviour
• platform performance
• traffic sources

This helps improve the product experience.

5. Third-Party Providers

ELEMNT may use third-party providers including:

• payment processors
• cloud hosting services
• mapping providers
• analytics services
• email communication platforms

These providers may process information as required for platform functionality.

6. Cookies

Our website may use cookies and similar technologies to:

• improve user experience
• remember preferences
• analyse traffic
• support login functionality

You may disable cookies through your browser settings.

7. Data Security

We take reasonable steps to protect user data through:

• secure infrastructure
• access controls
• authentication systems
• encrypted connections

However, no online platform can guarantee absolute security.

8. Data Retention

We retain information only as long as reasonably necessary to:

• operate the platform
• comply with legal obligations
• resolve disputes
• maintain records

9. Access & Deletion Requests

You may request:

• access to your stored information
• correction of inaccurate information
• deletion of your account and associated data

Requests can be sent to:
support@elemnt.com

10. Marketing Communication

We may send:

• onboarding emails
• product updates
• founder announcements
• support communications

You may unsubscribe from marketing emails at any time.

11. Changes To This Policy

We may update this Privacy Policy periodically.

Updated versions will be published on the website.

12. Contact

ELEMNT
support@elemnt.com
New South Wales, Australia
Built in Australia